AlertOC is a mass notification system designed to keep OC, CA residents and businesses informed of emergencies. By registering with AlertOC, time sensitive voice messages from the County, City or Water Utility where you live or work can be sent to…
ALERT OC FAQs
|What is AlertOC?|
AlertOC is a mass notification system used by the County of Orange and participating cities to issue government related messages to residents and businesses. The system has the capacity to send thousands of messages within minutes via phone, e-mail and text. Only authorized officials are allowed access to the system.
|How can I sign-up to receive notifications?|
Sign-up online by going to the homepage of this web site.
|How does the AlertOC service work?|
Authorized officials record a voice, e-mail or text message that is then delivered quickly to individuals in the notification system.
|What types of messages will be sent using the AlertOC service?|
The primary use of the system will be to disseminate messages pertaining to the health, safety or welfare of a community that is being affected by a perceived, emerging, or imminent emergency event.
Residents may also choose to subscribe to non-emergency messages from participating cities or agencies.
|Is my contact information included in the AlertOC system database?|
AlertOC contains residential and commercial landline phone numbers for most of Orange County’s geographic population. In accordance with the California Public Utilities Commission (CPUC), landline numbers are acquired from AT&T and Verizon’s 911 telephone database. The use of the 911 database is regulated by the CPUC code sections 2872 and 2891.1. The code states that information contained in the 911 database is confidential, proprietary and shall not be disclosed or used except by authorized personnel for the purpose of emergency notifications.
It is important and recommended that community members provide additional phone numbers, e-mail addresses and a text number by registering through the AlertOC web portal. Each address location can have up to three phone numbers, two e-mail addresses and one text number.
VOIP Users: Please note that VOIP numbers aren’t currently provided through the E911 database. We are working with VOIP Providers to acquire this information, however, until we are able to collect it, please use the AlertOC registration portal to provide the AlertOC System with this information.
|What precautions are taken to protect personal contact information stored in the AlertOC system?|
AlertOC is a service powered by Everbridge Inc. Your county/city government and Everbridge take citizen security and privacy concerns seriously. Policy and contract agreements have been put into practice that prohibit AlertOC contact information from being shared, sold, traded, leased or loaned to outside parties. Staff access to citizen contact information is limited and approved at many layers. Citizen provided contact information transmitted through the web-portal is sent over a secure connection.
|What if I don’t have a landline, can the AlertOC system call my cell phone?|
Yes, residents whom have registered their cell phone numbers in the AlertOC system will receive messages on their cell phone. Since there are many instances when the public may not be at home to receive an emergency message phone call, public safety officials recommend that all residents with a cell phone add their number to the AlertOC database.
|Does the AlertOC service replace other emergency notification systems?|
This system supplements, does not replace, other communication methods used by emergency responders. During an emergency, County or city call-in emergency information lines will still be available. Television, radio and county/city web sites will continue to broadcast important announcements as well.
|If I have provided more than one phone number, what number will be called?|
If an emergency situation arises that requires a notification to be sent to multiple phone numbers, we will activate the system to contact you through the primary contact notification method. If contact is not successfully made, the system will cycle through to the next notification method until you acknowledge or confirm receipt of the message.
|Will the AlertOC system call numbers outside of Orange County’s area codes?|
Yes, the system will call any phone number that has a United States (non-international) area code.
|Will the AlertOC system work if I have a call screening system on my phone?|
There are several varieties of call screening devices which use differing protocols for screening. In general, the system has been found to work with these devices, however, some may require pre-programming to allow the County’s or city’s telephone number to pass through. We will be conducting periodic tests to assure that messages are being properly delivered to numbers in the notification database.
|How does the AlertOC system respond to busy signals or no-answer situations?|
For busy signals, call waiting signals or when there is not an answer, the call will be repeated several times in an attempt to reach you. If the phone is answered by a message recorder, the message will be left on the answering device. If after several attempts the call does not successfully go through, the system will stop attempting to call.
|I had an account on the old AlertOC system, do I need to create a new one?|
Yes, the vendor who provides the AlertOC service changed on July 5, 2016. Your previously entered contact information has been moved to the new system. If you had an account created before that date, you will need to create a new one to manage your information.
|Who is the legal entity for AlertOC?|
The County of Orange is the sponsor and lead entity responsible for the AlertOC program.
|How do I change or delete the information I registered?|
To change or delete the information you registered into the AlertOC System, please login to your account.
|Who do I contact if I have more questions?|
If you have additional AlertOC questions, please e-mail firstname.lastname@example.org or call (714)628-7054.